- Prices quoted on sales proposals are guaranteed for 15 days.
- Payment in full is required before order is processed.
- Prices and payment in USD.
- Shipping and Handling is an estimate, is subject to change, and is nonrefundable.
- All additional costs of delivery, including but not limited to customs clearance, duties, storage, are the responsibility of the client.
- Upon receipt of shipment, inspect shipment and make note of any damage on the delivery receipt. Take pictures of all damage to the box/crate. Do not discard any packing materials or items. Do not refuse package. Notify Detroit Garden Works immediately and submit pictures. Failure to follow these procedures or delay of inspection may result in loss of claim.
- UPS required photos for damage to the box – during the photo documentation process, seven different photos will be requested:
– A photo showing the damaged item and how it was packaged inside the box
– A photo of the damaged item
– A photo of the packaging material used
– A close-up photo of the shipping label with tracking number (generally starts with 1Z)
– A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
– Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
Dimensions of the box, including the package height, length and width will also be needed. - Direct ship from manufacturer, direct import, custom orders, and sale merchandise are a final sale and cannot be returned, cancelled or changed once placed.
- We have no control over vendors’ production, international, nor domestic shipping. Lead times are not guaranteed.
Return Policy
Shipped Purchases
- Purchases shipped may be returned in their original condition, within 10 days of receipt for store credit. As we are a seasonal business, a request to return a shipped item after 10 days of receipt will be subject to a 20% restocking fee. We do not accept returns of items shipped after 15 days of receipt. Return packing, shipping and insurance are the responsibility of the purchaser.
- Please call (248) 335-8089 for return authorization.
In-Store Purchases
- In-store purchases may be returned in their original condition, with a receipt, within 5 days of date of purchase, for store credit.
- All plant sales are final, no warranty implied or expressed!
Merchandise Exceptions
- Direct ship from manufacturer, direct import, custom orders, and sale merchandise are a final sale and cannot be returned, cancelled or changed once placed.
Privacy Policy
We will never sell your personal information to anyone, for any reason.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from detroitgardenworks.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you attempt to attain a shipping quote from the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Shipping Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Shipping Information.
How Do We Use Your Personal Information?
We use the Shipping Information that we collect exclusively to generate accurate shipping quotes and to communicate with you.
We use the Device Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
Sharing Your Personal Information
We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We will never sell your personal information to anyone, for any reason.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Data Retention
When you request a shipping quote through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at webinquiry@detroitgardenworks.com or by mail using the details provided below:
1794 Pontiac Dr, Sylvan Lake, MI, 48320, United States